Customer Satisfaction

At Synci, our main priority is customer satisfaction. If for any reason you regret your purchase, we offer full refunds for any payment made in the last 14 days. This policy applies to both new and existing customers who use Synci for their own personal use. For example, if you've been a Synci customer for 6 months and were charged for month 7 in the last 14 days, you can request a full refund for the month 7 payment.

This is a goodwill policy for personal use. It does not cover business use of Synci, including Managed apps. See Business and developer use below.

General Refund Conditions

• New Customers: Refunds are available for payments made within the last 14 days.

• Existing Customers: If you have been with us for a while and were charged recently, you can request a refund for the latest payment made within the last 14 days.

• One refund per 12 months: The goodwill refund is available once in any 12-month period, so it does not apply to consecutive renewals.

Service Issues

• Transaction Syncing Problems: If transactions are not being synced properly and we are unable to fix the issue in a timely manner, you are entitled to a full refund of your latest subscription payment. This does not apply if your bank is not on our Supported Banks list.

• Bank Account Issues: If you're having trouble adding your bank or bank accounts, and that bank is listed under our Supported Banks, you are entitled to a full refund of your latest subscription payment.

Business and developer use

This goodwill policy is for people using Synci for themselves. If you use Synci for business purposes, refunds are governed by your subscription terms or your partner agreement instead.

We cannot refund a billing period in which your account held Managed app connections for users other than you or a member of your own team. Each of those connections costs us money with our connectivity providers the moment your user connects, and that cost is not recoverable. Because Managed app connections are billed through your own Basic or Pro subscription, a period that included third-party Managed connections is not refundable, even in part.

Testing your own app does not affect this. Demo banks are free, and connections you or your own team make while testing are not third-party Managed connections.

How to Request a Refund

To request a refund, please contact our customer support team at support@synci.io with your account details and reason for the request. We will review your request and process the refund within 7 business days.

Limitations and Exceptions

Refunds are not available for:

• General refunds: Payments made outside the 14-day refund window.

• Service issues: Issues caused by unsupported banks or services.

• Business use: Business use of Synci, including any payment for a billing period in which your account held Managed app connections for users other than you or your own team.

You are free to re-subscribe at any time.

Your statutory rights

If you are a consumer in the EU/EEA or the UK, you also have a statutory right to withdraw from your subscription within 14 days of entering into it, without giving a reason. That right applies alongside this policy and is not limited by it. Section 4 of our Terms of Service explains how to use it.