The main purpose of Synci is to transfer your financial data to other platforms (destinations). We are not really interested in keeping this sensitive data in our servers once we’ve fulfilled that purpose. For your privacy and security, we have a data retention policy limiting the number of days we store your financial data in Synci. This option is configurable for all users, with some limits depending on your plan.

Plan limits

Regardless of your plan, we must retain your financial data for a minimum of 7 days. This is to prevent syncing issues and duplicate transactions. The maximum number of days of data retention is limited by your plan:

• Basic: Up to 60 days

• Pro: Up to 730 days

• Business: Up to 730 days

The limits above apply as of writing of this article, but it might not always be up-to-date. Please refer to our pricing or billing page before subscribing.

When your plan changes, your retention setting follows along:

• Downgrade: If your setting is above the new plan’s maximum, it’s lowered to that maximum.

• Upgrade: If your setting was at your previous plan’s maximum, it’s raised to the new plan’s maximum. A value you’ve lowered yourself stays as it is.

Customizing data retention

New accounts start with a data retention of 30 days. If you wish to change this, open Settings from the user menu at the bottom of the sidebar and go to Privacy & data > Financial data retention. Move the Keep financial history for slider to any value between 7 days and your plan’s limit. You can also get there with the Edit retention button next to the Data retention figure on your Home page.

Your retention setting also limits what other apps can read through Synci. AI assistants connected to Synci, and apps that pull your data through SimpleFIN (such as Actual Budget), can only see data that hasn’t been deleted yet.

What happens when financial data expires?

We delete it from our servers, permanently. No soft deletes, no copies, no tricks. If we’ve deleted data that you didn’t want deleted, you’ll have to re-sync it from your bank.

What data gets deleted?

All sensitive financial data and related logs are deleted once they’ve been stored in Synci beyond what your data retention preference allows. Synci runs this cleanup once a day. Specifically, this is what gets deleted:

• Transactions

• Balances

• Transfer logs

• Rule logs

• Bank logs

The financial connections and accounts themselves remain untouched.