Source health
The first step in troubleshooting syncing issues, is to check your source health status. This can be done by going to Source > Details.
If your source is not healthy, it means your bank is not letting us fetch data. This can happen for numerous reasons:
What if my source is healthy and still won't sync?
Some banks unfortunately don't work as well as others. While we have an excellent open banking provider, PSD2 itself (which most open banking providers are built on) is far from perfect. Some banks work perfectly, some have weird quirks, and some just don't work, even though they're on the supported banks list. If this applies to you, please reach out to support and we'll report the issue to GoCardless. They usually solve these issues within a week.
If your bank isn't syncing properly and is displayed on the support banks list, you are entitled to a full refund for your most recent payment. If you want to wait for GoCardless to solve the issue, we are happy to extend your trial or subscription.