Automatic sync is disabled, or bank account has no transfer link
Synci does not automatically sync transactions for newly connected bank accounts. You need to either create a transfer link, or manually enable automatic sync in the bank account settings. This setting is automatically enabled when you link the bank account to a destination.
Health
The first step in troubleshooting syncing issues, is to check your bank account health. This can be done by going to Bank Account > About:
If your bank account is not healthy, it means a request to fetch your banking data has failed. This can happen for numerous reasons:
The bank account sync frequency is less than every six hours, and your bank only allows one sync every six hours. After a while your source should become healthy again.
Your source has been suspended.
Downtime, either at your bank or our open banking provider GoCardless. You can check out GoCardless' uptime here.
What if my bank account is healthy and still won't sync?
Some banks unfortunately don't work as well as others. While we have an excellent open banking provider, PSD2 itself (which most open banking providers are built on) is far from perfect. Some banks work perfectly, some have weird quirks, and some just don't work, even though they're on the supported banks list. If this applies to you, please reach out to support and we'll report the issue to GoCardless. They usually solve these issues within a week.
If your bank isn't syncing properly and is displayed on the support banks list, you are entitled to a full refund for your most recent payment. If you want to wait for GoCardless to solve the issue, we are happy to extend your trial or subscription.