Customer Satisfaction
At Synci, our main priority is customer satisfaction. If for any reason you regret your purchase, we offer full refunds for any payment made in the last 14 days. This policy applies to both new and existing customers. For example, if you've been a Synci customer for 6 months and were charged for month 7 in the last 14 days, you can request a full refund for the month 7 payment.
General Refund Conditions
New Customers: Refunds are available for payments made within the last 14 days.
Existing Customers: If you have been with us for a while and were charged recently, you can request a refund for the latest payment made within the last 14 days.
Service Issues
Transaction Syncing Problems: If transactions are not being synced properly and we are unable to fix the issue in a timely manner, you are entitled to a full refund of your latest subscription payment. This does not apply if your bank is not on our Supported Banks list.
Bank Account Issues: If you're having trouble adding your bank or bank accounts, and that bank is listed under our Supported Banks, you are entitled to a full refund of your latest subscription payment.
How to Request a Refund
To request a refund, please contact our customer support team at [email protected] with your account details and reason for the request. We will review your request and process the refund within 7 business days.
Limitations and Exceptions
Refunds are not available for:
General refunds: Payments made outside the 14-day refund window.
Service issues: Issues caused by unsupported banks or services.
You are free to re-subscribe at any time.